Privacy & cookies
What we collect when you use this website, why, and how to change your choices.
Who we are
This website is run by Heritage Social. If you have any questions about this page or your data, email hello@heritagesocial.co.uk.
Analytics
We use analytics to understand which pages and resources are useful, so we can improve them. We never use analytics for advertising, and we don’t send your name, email address or payment details to any analytics tool.
Cloudflare Web Analytics
Our website is delivered by Cloudflare, which counts page views without using cookies or storing anything on your device. It doesn’t track you across websites or build a profile of you. Because it stores nothing on your device, it runs for every visitor.
Google Analytics
With your permission, we also use Google Analytics. It sets cookies so it can tell how many people visit, how they arrive, which pages they view, and which buttons they use, such as downloading a resource, starting a checkout, or getting in touch. Google Analytics doesn’t store IP addresses, and we have switched off Google’s advertising features.
Google Analytics only runs if you choose Accept in the cookie banner. If you choose Reject, or don’t choose, it isn’t loaded and no Google cookies are set.
Cookies and storage we use
| Name | Purpose | Kept for | Needs consent |
|---|---|---|---|
_ga | Google Analytics: tells visits from the same browser apart | 2 years | Yes |
_ga_… | Google Analytics: keeps track of the current visit | 2 years | Yes |
hs-analytics-consent | Remembers your cookie choice (stored in your browser, not a cookie) | 12 months | No, it’s needed to respect your choice |
hs-site-config, hs-crash-course-session | Site settings, and your purchase so you can download it, for this browser tab only | Until you close the tab | No, they’re needed for the site to work |
Buying from us
Payments are handled by Stripe. When you buy a resource, Stripe collects your payment details and email address to take payment and send your receipt, under Stripe’s privacy policy. We can see your name, email address and what you bought in our Stripe account, so we can help if there’s a problem with your order. We don’t see your full card details.
Changing your choice
You can change your mind at any time. If you withdraw consent, Google Analytics stops straight away and its cookies are removed.
Your rights
You can ask us what personal data we hold about you, and ask us to correct or delete it, by emailing hello@heritagesocial.co.uk. If you’re unhappy with how we’ve handled your data, you can complain to the Information Commissioner’s Office.
Last updated 1 November 2026.
Resource access and your email
When you unlock a free guide, we save your email address, the first resource requested and the date. We use this to provide resource access. A strictly necessary, secure cookie remembers your browser for up to one year. The cookie contains a random token, not your email. Clearing cookies or changing devices means you need to unlock again.
Marketing consent is optional, separate and unchecked by default. Downloading a guide does not subscribe you. If you choose to subscribe through the download form or newsletter form, we record your permission and its date. You can withdraw permission or request removal by emailing hello@heritagesocial.co.uk.
Contact enquiries and owner access
When you send the contact form, we store your name, email, organisation (if supplied), chosen topic and message in our private inbox. We use this information to respond to your enquiry and discuss the support you requested. It is not used to add you to marketing emails.
These records are stored in Cloudflare D1 and accessible through a password-protected owner area. Essential owner-session cookies expire after eight hours. We keep enquiry records while needed for the conversation and related business records, and review resource and marketing records while those purposes remain relevant. Contact us to request access, correction, deletion or withdrawal of marketing consent.
To limit automated abuse, we temporarily store request counts under hashed identifiers derived from a network address and time window. We do not store the raw address in this database. These limits expire automatically.
Your Marketing Snapshot stays on your device
The free Marketing Snapshot uses your answers only in your browser tab to generate a report. It does not upload those answers, require an email or save an assessment record.